Work completed within the approved range
The work was completed within the approved range. We will explain what was done and the charge, and arrange collection of your computer.
LAB SERVICES
In-Lab Computer Diagnostics, Servicing & Repair
Does your computer fail to turn on, shut down unexpectedly, overheat, or run slowly? At the JustME lab, we diagnose and service hardware and software faults in desktop and laptop computers. We identify the cause, carry out the appropriate work based on our findings, and test the computer afterward.
Lab service in 3 steps
Book and drop off
Contact us to arrange your visit. At drop-off, we record your computer's details and the problem and requests as you describe them.
How should I prepare for drop-off?Approve the cost range
A lab representative will identify your computer type and present the labor cost range. The cost framework will be recorded on the service form and approved by you at drop-off.
View cost ranges by computer typeDiagnose and service
We work according to our findings within the approved range and let you know when the work is complete or further approval is needed.
What updates will I receive?
Cost ranges for lab diagnostics and servicing
You approve the labor cost range at drop-off, according to the computer type.
| Computer type | Prices include VAT |
|---|---|
The approved labor cost range defines the minimum and maximum charge for lab diagnostics and servicing, according to the computer type. More information | |
| From₪150 up to₪300 | |
A computer with a separate case and monitor, configured for everyday tasks and office work. | |
| From₪200 up to₪400 | |
A laptop from a range designed for everyday tasks, study, and office work. | |
| From₪250 up to₪500 | |
Desktop computers built or designed for gaming and professional work, such as engineering design, 3D work, and video editing. | |
| From₪250 up to₪500 | |
Laptops from gaming, mobile workstation, Ultrabook, and premium ranges. | |
| From₪250 up to₪500 | |
A computer with its components built into the display, without a separate computer case. | |
From₪350 up to₪500 | |
Apple laptops in the MacBook family, including Neo, Air, and Pro. | |
From₪350 up to₪500 | |
Apple desktop computers in the Mac mini, Mac Studio, iMac, and Mac Pro families. | |
Based on the model and configuration, approved before work begins | |
Computers with a specialized form factor, such as compact PCs, tablet PCs, and models with detachable keyboards. | |
Subject to a suitability assessment and an individual quote | |
Servers and computers used to operate, monitor, or control machines and dedicated systems. | |
Not sure which category your computer belongs to?
- The actual charge is based on the work carried out, subject to the minimum and up to the approved limit. The minimum charge is included in the labor cost, not added to it.
- Your drop-off approval also covers replacement parts costing up to ₪150 including VAT in total per drop-off, in addition to labor.
- Labor prices exclude hardware, replacement parts, and software licenses unless stated otherwise.
- The cost range does not guarantee that every repair can be completed within it. Work exceeding the range and actions requiring separate approval will be carried out only after you approve them.
How does work on your computer proceed?
Diagnostics and servicing are carried out within the labor cost range you approve at drop-off. Based on the findings, we will update you on which of the following applies.
What do diagnostics and servicing include?
Diagnostic and servicing findings
Completion and collection
Once the work is finished, we perform checks appropriate to the computer's condition and the work carried out. When it is ready for collection, we will send an update with our findings, the work completed, any remaining issues, and a breakdown of charges, and arrange collection.
A findings update and collection arrangements also apply when service ends without completing the repair.
Additional approval needed
We will explain what is needed next and present the total price or proposed cost range. We will request your approval before carrying out the additional work.
When further work is needed
- We will explain our findings, what has already been done, and what is needed next, together with the proposed total price or total cost range. Any amount already paid will be deducted from the balance due.
- If electronics work is needed, we will explain the cost range, billing terms, and risks before the transfer. Your approval covers the transfer and diagnostics and servicing within the range presented. We will request further approval for work exceeding the range or for any action requiring separate approval.
- Lab work carried out before the transfer is charged separately. If the need for electronics service is identified immediately and no prior work has been carried out, there is no charge for the initial lab stage.
Unable to complete, or not continuing
We will share the findings and explain what remains unresolved. You will be charged for work carried out within the approved range, subject to the minimum charge.
How is the charge calculated?
The charge is based on the work carried out, subject to the minimum charge and up to the approved limit. The minimum charge is included in the lab labor charge, not added to it.
We will share the findings, explain what was done and what remains unresolved, provide the charging details, and arrange collection.
Ready to proceed?
Want to know more? Questions and answers
Preparing for drop-off
What should I bring for drop-off?
- Laptop: The computer and its original charger, even if the charger is not working properly.
- Desktop with a separate tower: The tower only, without cables or peripherals.
- Equipment related to the fault: In either case, also bring any equipment and cables directly related to the fault so we can test them together with the computer.
Not sure which category your computer belongs to?
At drop-off, we will identify your computer’s model and configuration and present the appropriate cost range for your approval.
What do you record at drop-off?
Your contact details, the problem and requests as you describe them, any accessories, and access details required for testing, if needed. A JustME identification number is attached to the computer, and you receive a printed drop-off receipt.
Is the manufacturer's warranty still valid?
Let us know when arranging your visit. We will discuss the option of using the warranty and inform you before any action that could affect it.
What should I know about my files and backups?
We recommend backing up your important files before drop-off. You are responsible for backing up your data and keeping a copy.
The lab is not responsible for data loss, deletion, or damage while the computer is at the lab, including during servicing.
We take care during our work. Before any action that could put your data at risk, delete it, or change it, we will request explicit approval of the action and its impact on your data, in addition to approval of the service work.
If needed, we will offer a paid backup of the files and folders agreed with you in advance. This is a temporary copy for the work: data will be copied back as needed, and the copy in the lab's storage will be deleted after you collect your computer.
Backup and data recovery servicesWhat should I do if recovering data is the main purpose?
Tell us when arranging the service and before work begins. We will record the request on the service form and present suitable options based on the condition of the computer or storage medium.
Depending on the case, the work may be carried out at our lab or by another specialist.
Backup, data rescue, and recoveryService and warranty questions
When is lab diagnosis needed?
A fault or an unverified proposed solution requires lab diagnosis and servicing. A defined task on a working computer may be arranged in advance as a separate service. Basic intake checks alone are not paid diagnosis.
How long does diagnosis take?
Initial lab diagnosis is estimated to take up to 5 business days; electronics diagnosis up to 7 business days from drop-off. These times are estimates and may change during unusually busy periods; a different timeframe agreed in advance takes precedence. After the initial diagnosis, we will provide a more accurate estimate for the remaining work and update you on delays, for example by WhatsApp or phone.
When will we request additional approval?
Work proceeds within the scope you approved at drop-off. We will request your approval before:
- Exceeding the labor cost limit you approved.
- Replacing parts whose cumulative cost exceeds ₪150 including VAT for the same drop-off.
- Purchasing a paid software license — regardless of cost.
- Ordering a part that is not in stock — regardless of cost.
- Reinstalling the operating system.
- Any action that could put your data at risk, delete it, or change it — we will request explicit approval of the action and its impact on your data.
- Transferring the computer for electronics repair.
What do diagnostics and servicing include?
The service includes diagnosing and treating faults in the computer's hardware components and software systems, including the operating system.
Diagnosis and treatment are an integrated process: during testing, we also carry out treatment based on our findings and within the approved labor cost limit.
The service also includes basic cleaning appropriate to the computer's configuration:
- Desktop computer in a case: Basic internal and external dust removal from the case.
- Laptop or all-in-one computer: External cleaning of the computer body and screen.
Thorough cleaning and cooling-system maintenance are separate services.
For Macs, cleaning is adapted to the computer's design.
For computers with specialized configurations, servers, and industrial control computers, the scope of work and any included cleaning will be specified in the quote for that computer and system.
What warranty is provided, and what if the problem returns?
The warranty period for services and new or used parts is stated on the invoice. If no period is stated, the warranty is 30 days. If the same symptoms return during the warranty period, we will arrange a call with a technician and support by phone, remotely, or at the lab as needed. An additional charge applies only to work on a different fault.
What if the fault is not found, the work cannot be completed, or I choose not to continue?
Authorized work already carried out remains payable, even if the fault could not be reproduced or the work could not be completed. If you do not approve further work, we stop the actions requiring that approval and provide a summary of our findings and charges. Choosing not to continue does not automatically reduce the charge to the minimum.
My computer was diagnosed elsewhere. Can I order a part?
When ordering a part that is not in stock for repair at our lab, we will first diagnose the computer here and request your approval of the order and price, regardless of cost. This helps us ensure that the part suits the computer and the fault identified.
My computer works properly and I only need a specific service. What should I do?
For routine maintenance or a specific task on a working computer, the scope and price can be agreed in advance. If the request is prompted by a fault, such as cleaning because the computer overheats or shuts down, we start with lab diagnostics and servicing.
Tell us what's happening with your computer
What computer do you have, when does the problem occur, and what have you already tried? You can attach an error screenshot or a short video so we can arrange the drop-off.
Lab drop-offs, collections, and consultations are by appointment.