SUPPORT SERVICES # Phone, remote, and onsite support Service is priced by work type and customer category, with a one-hour minimum followed by half-hour increments. [Back to all services and pricing](https://justme.co.il/en/pricing) Prices include VAT. Hardware, parts, and licenses are not included unless stated otherwise. Phone, remote, and onsite support | Service/customer category | Up to one hour | Each additional half-hour | | --- | --- | --- | | Computers and software — private customer | ILS 250 | ILS 125 | | Computers and software — business customer | ILS 295 | ILS 147.50 | | Servers and cloud environments | ILS 413 | ILS 206.50 | ## Before work begins - The minimum charge is one hour, even for a shorter service call. - Billing continues in half-hour increments after the first hour. - Rates apply to phone, remote, or onsite work according to service and customer category. - The work performed determines classification; the same customer may receive different service types. - If the work requires a different tariff during the service, we will explain the change and agree the tariff before performing that work. If an onsite visit or lab service is needed, we will agree the next service and its billing implications in advance. - Travel within the service area is included. Exceptional travel is coordinated separately. ## Classification examples - Installing a printer on one computer is ordinary computer support. - Configuring and distributing it through a print server is server work. - Office or Microsoft 365 work is not automatically classified as server/cloud service. ## How it works 1. An initial conversation determines whether phone or remote support is suitable. It does not automatically start a paid service call. 2. If suitable, the service type and rate are agreed. 3. If remote resolution is unsuitable or unsuccessful, arrange a technician visit or lab intake. Explanations What happens if the issue cannot be resolved remotely? A technician visit or lab intake is arranged according to the issue. The next service and its price are agreed before proceeding. Related services [Computer diagnostics and repair](https://justme.co.il/en/pricing/lab-repair)[OS installation and computer preparation](https://justme.co.il/en/pricing/computer-setup) WhatsApp message Lab intake, collection and in-person consultation are by appointment. For an inquiry or quotation, contact us remotely or arrange a dedicated meeting. You can edit the message before opening WhatsApp Hello, I’d like information about technical support for a \[computer type\].[Open WhatsApp](https://wa.me/972522483493?text=Hello%2C%20I%E2%80%99d%20like%20information%20about%20technical%20support%20for%20a%20%5Bcomputer%20type%5D.%20https%3A%2F%2Fjustme.co.il%2Fen%2Fpricing%2Fsupport) Source: https://justme.co.il/en/pricing/support